Refund and Exchange Policy
At Homedecor254, we want you to love your purchase! If for any reason you're not satisfied, we offer a flexible return policy. Below are the details of our policy:

Timeframe
  - Returns are accepted within 7 days of purchase/delivery of the item(s).

*Eligibility for returns or exchanges* 
- Items must be in original condition, with all tags, packaging, and accessories included 
- Items must not have been used, assembled, or modified.

Exceptions
- Items on sale/clearance offer are non-returnable or refundable - Special orders and custom items are non-returnable or refundable

Return Options
Exchange: Exchange allowed for a different item of equal or lesser value if eligible. Exchanges  are processed within 1-3 business days after the item is returned.

Store Credit Receive store credit for the full amount, valid for 1 year

Refund Defective products are eligible for full refund in cases where the exact products are out of stock. Refunds are processed within 5-7 business days of receiving returned items.

Return Process:
1. Contact our customer service team to initiate the return process. Contact number: +254720483676. Email address: Homedecor254@gmail.com

2. Provide order information i.e. physical or digital receipt, proof of payment, mode of purchase (in-store, website, Instagram, WhatsApp, Facebook or Jiji); reason for return, and preferred return option.

3. Receive a Return Merchandise Authorization (RMA) number. Carefully package and ship or return the item(s) back to us, or drop it off in-store

*Note* Shipping costs are non-refundable

Homedecor254 aims to provide a hassle-free shopping experience and build trust with our customers. Thank you for your patronage.